Frequently Asked Questions

Age Guidelines

We welcome all ages on our horseback ride, UTV tours and train ride to the monkey and bird interactive experience. Ages 2 and up can participate in all of our exciting adventures here!

Guests 15 years old and younger must be accompanied by someone 16 years old or older on all tours, excluding the Off-Road Adventure. All minors participating in off-road activities must be accompanied by someone 18 years old or older.

Horseback - Ages 5 and up rides their own horse while children ages 4 and under ride double with an adult. Children riding double must not exceed 42" inches.
Adults and children riding double must not exceed 280 pounds combined weight (see the weight to height ratios chart).

Ziplines - Children must be a minimum of 2 years old, 31" and 25 pounds to zipline and will be equipped with all their own gear.

ATV - You must be 18 years old to book this adventure and fill out the rental agreement / The name on the reservation must match the ID presented at check in , the credit or debit card used to book also presented at check in and the rental agreement form.

- Children must be at least 12 years old and 54" tall to drive their own ATV.
- Children must be at least 6 years old and at least 41" tall to ride as a double with an adult that is 18 years old or older
- Guests must be 18 years old to take any age passenger/double rider on the back
- Children ages 12-17 may only take a passenger / double rider on the back that is 21 years old or older
- Any guests under the age of 18 must have an adult/guardian on property while on this tour

UTV -
You must be 18 years old to book this adventure and fill out the rental agreement / The name on the reservation must match the ID presented at check in , the credit or debit card used to book also presented at check in and the rental agreement form.

Must be 18 years old to drive a UTV, all ages are welcome as passengers.
-Children 8 years old and under are required to bring the proper child restraint (car seat ) with them per TDOT regulations.

Exotic Animal Encounter - All ages are welcome on this adventure. Must be 12 years old to go inside the monkey exhibit portion of this tour.

Year Round "Snow" Tubing - Children must be at least 2 years old and 31" tall

Guests 15 years old and younger must be accompanied by someone 16 years old or older on all tours, excluding the Off-Road Adventure.

All minors participating in Off-Road Adventures must be accompanied by someone 18 years old or older

ATV FAQ

• Helmets are mandatory and provided.
• Goggles are optional and are provided based on availability.
• Mud is seasonal – wetter months have significantly more mud on the trails than mid summer when it’s hot and dries up a lot of it.
• Some guests prefer to stay clean – you are operating your own vehicle and can stay clean by going around muddier sections of the trail or passing thru it very slowly. You can also cover yourself in it like a pig in slop if that floats your boat. You decide!!
• Disposable shoe covers are available for purchase at the ticket windows.
• We do have large restrooms you can clean up and change in.

Cancellation Policy

All tickets for adventure tours are fully refundable up to 48 before your tour begins, We know plans change and strive to be flexible. Any tours within 48 hours of tour time are non-refundable.

 

Rescheduling:

• You may reschedule for any reason up to 24 hours before your tour time.
• Guests may also reschedule at any time due to rainy or snowy weather conditions.

Weather affecting tours:

• We ride rain or shine and only cancel tours for extreme weather.
• Any tours cancelled by Jayell Ranch due to weather will be fully refunded. Management determines all weather conditions and cancellations.
• Raining but tours are still running? You can reschedule at any time due to Rainy / Snowy weather conditions.

Disabilities

• Please call ahead so we can accommodate your needs.

Horse Care & Safety

• The safety and enjoyment of our guests as well as the care and well-being of our animals are our 1st priority!
• An adult horse needs to consume approximately 2% of their body weight each day (roughly 25-60 pounds per day per horse for the horses in our herd).
• Our horses’ high-quality grain is specially formulated just for the needs of our herd at a farm and facility in Kentucky and brought in regularly as well as their high quality hay from the Midwest. We feed two types of hay here at our facility: one is a high protein western alfalfa and the other is from a local hay farm that grows just for our animals.
• Our animals have a team of veterinarians, equine chiropractors, farriers and staff that tend to their needs daily.
• A horses’ regular care requires but isn’t limited to: regular hoof trimming (pedi’s) and new shoes, teeth floating, check-ups
  chiropractic care, grain, hay and supplements, cleaning and maintaining their riding gear.
• Interested in riding a specific horse? While we try to accommodate guests’ requests for specific horses, the horses have days off too. We have other several hundred acre pastures in the area where our horses are rotated out regularly.
• Regular hoof trimming (pedi’s) and new shoes.

Refund Policy

• Full refund offered until 48 hours of the tour. All sales final after 48 hours of your scheduled tour beginning.

Reservations

• We accept walk-ins based on availability or book your tours now here.
• You can also call us at 865-776-1593 to book over the phone
• We are open 7 days a week, excluding Thanksgiving Day and Christmas Day. Click here to view our Hours of Operation and upcoming events.
• During the winter months, we do close for extreme weather.

Ride Times

• Our Horseback Rides, Zipline Canopy Tours, and Off-Road Adventures depart every 20 minutes.
• Year-Round “Snow” Tubing and the Exotic Animal Encounter run continuously throughout the day.

Scheduling Tours / Tour Times

• Please arrive 45 minutes prior to your first scheduled tour time to get checked in.
• When booking your adventures and choosing your times please keep in mind tour times are an approximation of when you’ll be leaving for your tour.
• Our booking system blocks off a block of time for each activity when you book combo packages to ensure you aren’t overbooking your tours. For example:
• Our scenic horseback ride is approximately a 1 hour long ride, but we block off and allow 1 hour and 40 minutes for these tours to ensure we have plenty of time before and after your ride for getting your tour groups together, loading riders and adjusting stirrups and tack, going over instructions, using the restroom, grabbing a drink etc.
• If you are booking your tours online, please allow 1 hour and 40 minutes for horseback riding and our 3 line zipline course. Please allow 2 hours for our 6 line zipline course and off road adventures between your activities and tours.
• Please allow a bit more time to get to your dinner reservations or other plans after you leave the Ranch, especially taking Pigeon Forge traffic into consideration!

Street Legal UTV Rentals

• We require a $500 cash deposit to be left in the office when you first pick up your vehicle. This deposit will be returned to you at the end of the rental once it’s determined there are no damages to the vehicle. For your convenience, an ATM is available on-site

Year Round "Snow" Tubing

• For just $19.99, you can tube all day long or even leave and come back later in the day to continue the fun!
• Tubing is available from 10:00 am to 5:00 pm, see link for extended hours.

Weight / Height Limits

• To ensure the safety of our animals and your safety please read this guidelines carefully BEFORE you purchase your tickets. Full refund until 48 hours of the tour.
• HORSEBACK
  Our horseback riding weight limit is 280 pounds, but based on the safety of the animals and our guests, we reserve the right to restrict horseback riders to a certain weight/height ratio to ensure the horse can accommodate you and your legs are long enough to maintain balance. If you are concerned about your weight, please call us ahead of time to ensure we can accommodate you.
  We do allow all ages to ride. Children ages 4 and under can ride double with a small adult. Combined weight can not exceed the weight limit. Child’s height must not exceed 42” to ride double.Children ages 5 and up ride their own horse.

  Guests weighing over 225 pounds or riding a double with a combined weight of over 225 pounds will need to book the 225+ horseback riding ticket.

  For Guests weighing over 225 pounds, weight limits are then determined by height as follows:
  5’4” maximum weight limit is 230 lbs
  5’5” maximum weight limit is 240 lbs
  5’6” maximum weight limit is 250 lbs
  5’7” maximum weight limit is 260 lbs
  5’8” maximum weight limit is 270 lbs
  5’9” maximum weight limit is 280 lbs

  We reserve the right to make exceptions to these guidelines to ensure the safety of our animals

• ATVs
  ATV additional passenger weight limit for off-road ATVs is 200lbs.
  Maximum driver or combined weight limit for off-road ATVs is 400lbs.
  Children must be 6 years old and at least 41” tall to ride double on the ATV with an adult.
  Children must be 12 years old and a minimum of 54” to drive their own ATV.
  Children ages 5 and under must ride in a UTV with their car seat. Please have your car seats in hand when you check in for your tour.
• ZIPLINES
  Weight limit is 275 pounds. Children must be 2 years old and a minimum of 31” inches tall and 25 pounds to participate.We do weigh and measure all guests before riding at each activity.

Zipline FAQ

• You’ll be assisted on this thrilling adventure by 2 expert adventure guides.
• Each guest will be outfitted with a 5-point harness and pulley / trolley system.
• Helmets are mandatory.
• No hand braking or glove braking is necessary on these tours. Our lines are built with a built-in braking system that our guides will use to bring you to a stop.
• Ages 2 and up are welcome on the zipline tours and will be outfitted with all of the same gear as everyone else.
• Weight limit for the zipline tours is 275 pounds